There’s a crisis of empathy among our employees
Published on 02.02.2022
There’s a crisis of empathy among our employees.
It’s not that they lack empathy completely (that would be sociopathy), it’s that all the current issues of the day are joining together to prevent our employees from embracing their natural state of empathy.
Radicalization in politics, the continuing COVID-19 pandemic and its lonely nature, the Great Resignation and the value of an employee at work – all of these things are making it difficult to be a human being. And workplaces need human beings.
The old way of thinking about managing people in a business setting would argue that all of this has no impact on a workplace – that the office is insulated – that people come to work to do a job and nothing else.
But you know better.
You know that it’s not just HR professionals who need to feel empathy. A workplace where empathy is openly fostered will always function better than one where it’s presence is assumed.
Some notable examples:
- Apple’s Genius training manual puts empathy front and center, teaching employees the distinct difference between empathy and sympathy, and following up on this with role playing scenarios for employees to put empathetic skills into practice.
- Microsoft’s CEO Satya Nadella holds empathy as both central to his own personal philosophy and the operation of his company.
- Walmart is actively exploring the application of VR training to building empathy and communication skills at every level of their company.
The lesson from these examples? Empathy isn’t just for the head of the company or VPs or HR professionals.
Top companies cultivate a culture of empathy by (1) introducing all of their employees to the skills needed to foster empathy and (2) helping them put these skills into practice.
We know the crisis of empathy in our workplaces is being driven by external forces – but the solution to this crisis won’t be found there. It’ll be found by tackling the problem head on in our respective companies – by helping our employees to foster a culture of empathy.
That’s Winning Feathers’ purpose – to put an end to poor communication wherever we can help. We’ve spent the last three years building a proven Ivy League communication/soft skills curriculum and we recognize that actually developing skills that build empathy is the most important thing a business can do in 2022.
Learn more at: winningfeathers.com/corporate
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